Quality FAQ
Following are frequently asked questions and answers regarding quality and environmental standards and policies.
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Corporate
Q: What is the Silicon Labs Corporate Governance policy?
A: The Silicon Labs corporate governance overview is found at the following location:
Silicon Labs Corporate Governance
Q: What is the Silicon Labs way of doing business?
A: Silicon Laboratories offers a wide variety of semiconductor products and peripheral items within many segments of the electronics, equipment, and automotive industries. The business overview helps answer questions customers may have regarding Silicon Labs’ operations, and helps assure the Silicon Labs’ way of doing business is aligned with customers’ business expectations.
Included in this business overview are the following topics:
- Corporate Overview
- Development Process
- Qualification Process
- Manufacturing Process
- Supplier and Technology Selection Strategy
- Quality Overview
- Customer Support
Silicon Labs Way of Doing Business Overview
Q: How do I contact Silicon Labs?
A: Silicon Labs can be contacted via telephone, email or postal mail.
Contact Silicon Labs
Q: Where is Silicon Labs located?
A: The Silicon Labs headquarters are in Austin, Texas (USA), with offices in Singapore.
Locations, Driving Directions and Contact Information
Q: How do I get financial information for Silicon Labs?
A: Financial information, sales figures, quarterly results, and DUNS information for Silicon Labs (NASDAQ: SLAB) is found on the investor relations section.
Silicon Labs Investor Relations
Q: What is the Silicon Labs social responsibility protocol (EICC, ISO26000)?
A: Silicon Labs maintains a corporate environmental and social responsibility protocol that substantially complies with the Electronics Industry Code of Conduct (EICC).
Silicon Labs Corporate Social Responsibility Declaration (PDF)
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Environmental
Q: How do I get the Silicon Labs ISO14001 Registration Certificate?
A: You can download the Silicon Labs ISO4001 certificate:
Silicon Labs ISO4001 Certificate
Q: What partner certifications has Silicon Labs been awarded?
A: Silicon Labs is proud to have been awarded several environmental partner certifications:
Sony Green Partner Certificate
Samsung Eco- Partner Certificate
City of Austin WasteSMART Certificate
Q: How do I get environmental data for the Silicon Labs part numbers?
A: The environmental data part number search provides detailed device composition and test results for Silicon Labs part numbers. You can also download the following documents for each part number:
- Detailed Device Composition (MDDS Data)
- IPC 1752-1 (XML format)
- RoHS Certificate of Compliance
- Halogen-Free Certificate of Compliance
- PFOS Certificate of Compliance
- REACH Declaration
Product Environmental Database Tutorial
Environmental Data Part Number Search
Q: What is the Silicon Labs WEEE strategy?
A: Silicon Laboratories’ products do not fall within the defined scope of the European Community’s Waste Electrical and Electronic Equipment legislation. Silicon Laboratories is an environmentally conscious corporation, however, and will receive its waste products and recycle them or dispose of them in an environmentally safe manner. Credit will not be provided for product returned in this manner.
If you have products that you know are from Silicon Laboratories and you wish to return for recycling or disposal, please send an e-mail request to: weee@silabs.com. Please provide the following information in your email:
- Subject Line: WEEE Return
- Part Number(s):
- Quantity for each P/N:
- Contact Name:
- Contact Phone:
Q: Do Silicon Laboratories' products contain "Conflict Metals"?
A: Silicon Laboratories is committed to complying with Legislation regarding the reporting of the use of "Conflict Metals".
Silicon Labs Conflict Minerals Statement
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Quality
Q: How do I return product or send product for failure analysis?
A: Please contact your Customer Service Representative for Returned Material Authorizations (RMA). Product sent without a valid RMA will not be credited or analyzed.
Q: What are the standard response times for failure analysis?
A: Following are the standard failure analysis (FA) and 8D response times:
- Initial Failure Analysis
2 work days from suspect product receipt
- 8D Containment
2 work days from customer notification or proof of failure (after initial FA)
- 8D Root Cause and Corrective Action Plan
10 work days from customer notification or root cause discovery (after final FA)
Silicon Labs has extensive internal device analysis capabilities.
Device Analysis Capabilities Overview
Q: How do I get the Silicon Labs ISO registration certificates?
A: Silicon Labs ISO registration certificates can be downloaded in PDF format:
ISO9001
ISO14001
ISO/TS 16949
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Operations
Q: What is the Silicon Labs supplier management policy?
A: For information on the Silicon Labs product supplier chain, please contact your Customer Service Representative.
Q: How do I get import/export information?
A: For import/export information, please contact your Customer Service Representative.
Q: How do I get information on ordering, packing & logistics?
A: For information on product packing and logistics, please contact your Customer Service Representative.
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Product
Q: What is the Silicon Labs product qualification testing process?
A: Silicon Labs follows JEDEC industry standards for product qualification testing. For product specific results, please contact your Customer Service Representative.
Q: How do I find product definition information?
A: Product information, data sheets, errata, application notes, selected part change notifications (PCNs) and user guides can be found in the document library:
Silicon Labs Document Library
Q: Where can I find the Silicon Labs product reporting (Q&R Report)?
A: Silicon Labs provides a quarterly report for product reliability. The latest report is available for download:
Silicon Labs Quarterly Product Reliability Report
Q: Do Silicon Laboratories' products contain "Conflict Metals"?
A: Silicon Laboratories is committed to complying with Legislation regarding the reporting of the use of "Conflict Metals".
Silicon Labs Conflict Minerals Statement
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