Tracy Chea joined Silicon Labs in May 2018 as an IT Support intern working under Randy Ferguson, the service delivery manager. As an intern, her responsibilities include providing technological support for employees, managing the Windows 7-to-Windows 10-migration process, and creating websites and documentation to improve service desk efficiency. She attends the University of Texas at Austin where she’s pursuing a bachelor’s degree in MIS and a certificate in computer science.
On a typical day, Tracy arrives at the office at 8am and starts her day with a granola bar from the company’s microkitchen and an IT team meeting, where the group shares updates on new deployments and urgent problems needed to be solved. Every week, she also has a service desk meeting where Randy, her manager, reviews weekly tasks and everyone shares what they have been working on.
Tracy is spending her summer working on several projects, including building websites, imaging laptops, and learning PowerShell. Her work schedule is very flexible and she has the freedom to switch between projects easily. In her free time, she also helps solve IT ticket requests.
Every other week, Tracy's team bonds over a team lunch. This week’s lunch was at Casino el Camino, which is within walking distance from the office, and it quickly became one of her favorite burger restaurants. After lunch she spotted Everett, the Chief Information Officer, making his way back to the corporate office on a Lime-a popular electric scooter sharing service in Austin.
Following lunch, Tracy continues to work on her projects. Her favorite thing about Silicon Labs is being able to play with all the technology and getting the chance to fix things- especially the laptops of fellow interns!
Several days a month, there are intern events hosted by the People Team, which is the company’s HR team. So far, out of the stand-up comedy show, company pool party, lunch-and-learns, and volunteering events, Tracy enjoyed the service event with Habitat for Humanity the most.
“I really enjoy philanthropy, and it’s cool to intern for a company that also is committed to serving the community. A few hours out of a day may leave a lasting impact, and that impact may encourage those people to help someone else. It's like a chain reaction.”
At the end of the day, Tracy reflects upon her experiences in a journal. She finds it helpful to record the things she has learned. Before she heads for the parking garage at the end of the day, she makes one final check of her emails and IT tickets to make sure everything is clear before she leaves.
Overall, Tracy’s favorite part about Silicon Labs has been the exposure to new things. "Since I like working hands-on with equipment, it was really cool when I got the chance to see my coworker’s projects on audio and visual settings in the conference rooms. Silicon Labs has provided me a lot of exploration, and I like being able to experience a bit of everything.”