Dear Engineer,

can you help me to check what cause the chip reset, below is the reset info, 

Reset info: 0x0A (FLT)
Extended Reset info: 0x0A03 (BUS)
Thread mode using main stack (20001140 to 20001AA0), SP = 20001A48
1092 bytes used (46%) in main stack (out of 2400 bytes total)
No interrupts active
Reset cause: Bus Fault
Instruction address: 0001C160
Illegal access address: 45EE6F52
CFSR.PRECISERR: precise data bus fault
CFSR.BFARVALID: BFAR contains valid fault address
CFSR.(none) load or store at an illegal address
R0 = 00006D4D, R1 = 00000000, R2 = 00000000, R3 = 9582972D
R4 = 45EE6F5A, R5 = 00006D4D, R6 = 00000004, R7 = 00000000
R8 = 00000000, R9 = 00000000, R10 = 1FFF1AA0, R11 = 00000000
R12 = DFFFE5EC, R13(LR) = FFFFFFF9, MSP = 20001A48, PSP = 00000000
PC = 0001C160, xPSR = 01000000, MSP used = 00000444, PSP used = 00000000
CSTACK bottom = 20001140, ICSR = 00400805, SHCSR = 00070002, INT_ACTIVE0 = 00000000
INT_ACTIVE1 = 00000000, CFSR = 00008200, HFSR = 00000000, DFSR = 00000000
MMAR/BFAR = 45EE6F52, AFSR = 00000000, Ret0 = 00006D4D, Ret1 = 000164F5
Ret2 = 000002E5, Ret3 = 0001C1AD, Ret4 = 0000B53B, Ret5 = 000002A3
Dat0 = 00033D06, Dat1 = 00000117

Dear Engineer, 

For the application layer, is it possible to get the Aps ack? Since I need to know if the device has received message or not. 

Is there any function callback I can use?

Thanks! 

this happened very rare, but once it happened, we need the solution,  is there any comand  or API to trig "EMBER_NETWORK_UP"?

if I can't recover the previous network, all the devices need to left and rejoin the gateway, it take a lot of time...

because the Z3GatewayHost is running background, I can't use CLI, below is the log.

Dear Engineer,

I'm running Z3GatewayHost for over a month without problem, but today I found a problem, the gateway can't send messages to the routers and end devices.

I checked inside, and found "EMBER_NETWORK_DOWN", I don't know how it caused "EMBER_NETWORK_DOWN" for the gateway, is the NCP working too long time?

This is a very serious problem, if the gateway network is down, all the devices can't be control....

please help

Dear Engineer,

I'm running Z3GatewayHost for over a month without problem, but today I found a problem, the gateway can't send messages to the routers and end devices.

I checked inside, and found "EMBER_NETWORK_DOWN", I don't know how it caused "EMBER_NETWORK_DOWN" for the gateway, is the NCP working too long time?

This is a very serious problem, if the gateway network is down, all the devices can't be control....

what is the potential factors tha will cause the EMBER_NETWORK_DOWN, I need to test the factor one by one.

please help

Dear Engineer,

I'm running Z3GatewayHost for over a month without problem, but today I found a problem, the gateway can't send messages to the routers and end devices.

I checked inside, and found "EMBER_NETWORK_DOWN", I don't know how it caused "EMBER_NETWORK_DOWN" for the gateway, is the NCP working too long time?

This is a very serious problem, if the gateway network is down, all the devices can't be control....

what are the potential factors tha will cause the EMBER_NETWORK_DOWN, I need to test the factor one by one.

please help

Dear YK,

I use a button to trig the device to send the message, before it powered off, it can send to gateway normally, but after power cycle, when I pressed the button, it show the tx error, the message can't reach the destination.

I'll try new version, thank.

But if the device uses version 6.9.2.0, the gateway side can sitll use 6.7.6? or the gateway side MUST use the same version?