1. Clarify to yourself what the specific issue is.

• If the issue doesn't seem to be connected to the radio or the radio examples, follow the guide on the MCU forum.

2. Apply basic troubleshooting:

• Check hardware connections with multimeter.
• Use logic analyzers/oscilloscopes.
• Use Simplicity Studio Debugger/Energy Profiler/Network Analyzer/WDS, use logging prints.

3. Consult the datasheets and reference manuals. Sources include:

• Simplicity Studio Launcher Documentation Tab
• Silicon Labs Technical Resource Search
  • Highlighted documentation:
    • AN971: EFR32 Radio Configurator Guide
    • RAIL API documentation
    • Connect API documentation
    • EZRadio Pro API documentation
    • EZRadio API documentation
• Proprietary knowledge base
  • Highlighted KBAs:
    • RAIL tutorial series
    • Connect tutorial series

4. Search to see if someone has asked the same question already.

5. If you use custom hardware, try to reproduce the issue on a Silicon Labs kit

6. If you have a big firmware project, try to reproduce the issue on one of the Silicon Labs examples with minimal modification

7. If you have a radio configuration problem, try to reproduce it with RAILTest or WDS

8. Include the relevant parts of your development setup in the problem description. Examples include:

• SDK version (WDS version for transceivers)
• Clarify whether you use Connect or RAIL on EFR32
• Part number, revision number
• Radio board vs custom hardware

9. Include steps to reproduce the problem or specific conditions the problem occurs in.

10. Be patient and avoid making duplicates of your question.

For general community usage please refer to the Silicon Labs Community Guidelines.